Shipping & Returns
Shipping & Returns
Orders made before 2.30pm will be sent on the same day.
Free shipping over 100GBP only applies to UK standard deliveries only
UK standard delivery - Deliveries take up to 3 - 5 working days (excludes Weekends, Bank Holidays & Public Holidays) - £3.99
1st Class Royal Mail - Deliveries take 1-3 working days (excludes Weekends, Bank Holidays & Public Holidays) - £5.70
Special Delivery Next Working Day by 1pm - (excludes delivery on the weekends, e.g. if ordered on a Friday afternoon, it will not be delivered on the Saturday, unless Special Delivery inc Saturday is selected, Bank Holidays & Public Holidays)
International Delivery -
Europe - £11 (under 0.5kg), £14 (over 0.5kg) We offer international delivery through Royal Mail. Again, it is calculated through the weight of each item. (excludes Weekends, Bank Holidays & Public Holidays) Deliveries take up to 1-3 weeks.
If the delivery method chosen is 'International standard delivery' and not 'international tracked and signed' it is not our responsibility for the missing parcel. We highly recommend for international buyers to select 'international tracked and signed' option.
If an item is undelivered and is returned back to us, we will email you regarding this. If you wish for us to send the packaging again, the postage fee will have to be paid again.
If an item is undelivered and returned back to us, the postage fee will not be refunded back.
There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
A 'working day' includes Monday to Friday, and does not include Saturday, Sunday or Bank Holidays. Orders placed on a weekend or bank holiday day will be collected by our shipping agents on the next working day; the delivery times shown in the table above will then commence from the day of our shipping agents' collection.
Different countries have different customs charges and, depending on the value of your order, there may or may not be custom charges or import duties. Unfortunately, these charges are out of He Official hands, and are the responsibility of the person receiving the parcel. If in doubt, please get in touch with your local customs office before placing your order.
We will not be responsible for wrong address - e.g. if the post code doest not match the address.
Please double check the shipping address before placing an order.
- Please email us on firstname.lastname@example.org for your free returns label.
- Items must be unworn, new and with the original tags still on the items.
- Items must be returned within 14 days of delivery for a refund ( postage fee excluded)
- The return postage will not be paid on our behalf if it is not a UK order- The customer is responsible for any return shipping costs and we are not responsible for any lost or stolen merchandise incurred upon return shipping. Please make sure to use a tracked service and keep a hold of your receipt, just incase there are any problems along the way.
- However, We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will send you an email with the return address which you will just have to send via post office. Additionally, we do not accept any refunds for accessories.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please contact us if you have any other queries - email@example.com
We also kindly suggest checking 'Junk Mail' when an email hasn't arrived from us. We will aim to reply back within 1-2 working days!
We’re so sorry to hear if you’ve received a faulty item from us. We recommend contacting us at the latest within 21 days of receipt of the item.
Please return the item to us as soon as possible so we can get this sorted for you.
Once received, all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Discount codes will not work in conjunction with any other codes - only one code will work at a single transaction.